Before you make the trip
Arrange a complaint discussion directly
Use the investigations office’s listed number for information or an appointment to discuss a criminal, dealer, identity-theft or vehicle-purchase consumer complaint. Ordinary field-office appointments are different.
Find the investigations office contactPrepare an investigations complaint
The official Record of Complaint form asks for complaint details and copies of supporting records such as contracts, receipts, repair orders, photographs or letters. Do not send original documents.
Read the official preparation requirementsTasks available online
Prepare an investigations complaint
This list records your preparation. It does not validate documents or book an appointment.
Guidance applies to dmv investigations. The official location page identifies any services or tests limited to particular offices.
Agency guidance checked October 25, 2026. Office records and guidance have separate verification dates.
Compare nearby offices
These offices are in California and have the same office category. Confirm that the location handles your transaction. Distances are straight-line distances, not driving distances.
Orange INV DMV Office
Orange, CA · Mon–Fri 8 AM–5 PM
San Diego INV DMV Office
San Diego, CA · Mon–Fri 8 AM–5 PM